Non-Verbal Communication
The course is ideal for those supporting people with verbal communication issues but also useful for anyone in a care or support role.
- 7 Hours
Introduction
This course is designed to give insight into how we use (and misuse) non verbal communication and how we should be aware of the non-verbal messages ourselves and others send and receive. The course is especially ideal for those supporting people with verbal communication issues but also useful for anyone in a care or support role.
Course Contents
- Importance of communication
- Communication and relationships
- Good / poor communication
- Communication preferences and needs
- Barriers to communication
- Linear, interactive and transactional communication
- Cultural context
- Unconscious bias and stereotypes
- Understanding how we use non-verbal communication
- First impressions
- Posture
- Clothing and adornments
- Appearance
- Chronemics
- Empathic listening
- Haptics and Proxemics
- Body language
- Facial expressions
- Gestures
- Positive and negative body language
- Written communication
- Misinterpretation
- Attitude
- Behaviour as a form of communication
- Communications Passports
- Communication aids – manual and electronic
- Sign languages
Course Outcomes
Your staff will take away the knowledge required to communicate effectively with those who are non-verbal
Still have a question?
If you can’t find the answer to your question get in touch or call 0161 641 1297
