General

The following terms and conditions will apply between Abuka Ltd and the client for the supply and delivery of short course training, training materials and competency services where applicable. Abuka Ltd will supply attendance certification for all course participants.

 

Terminology

Abuka Ltd – is the training organisation that supplies and delivers training courses and training materials.

Client – the client is the company, company representative, organisation or organisation’s representative with authority to make an agreement with  Abuka Ltd to supply and deliver a training course and training materials.

Supply and Delivery – is the agreement between Abuka Ltd and the client to make available a training course and training materials at an agreed cost, location and time.

Training – is the service supplied by Abuka Ltd to the client that aims to give learners additional knowledge and skills.

Training Materials – are hand-outs, workbooks and any other materials that are retained by the learner to support the training.

Trainers – are the trainers supplied by Abuka Ltd to deliver training to learners

Short Course Training – describes the length of courses which are normally:

• 2-3 hours – referred to as a half-day course

• 4-6 hours – referred to as a one-day course

Contact Abuka Ltd to make an enquiry for further details about course content and course duration.  Courses may also be tailored to the client’s requirements.  Two half day courses can be delivered on one day at a reduced cost.

Certification – the cost of certificates produced and supplied by Abuka Ltd are included in the course cost.  Replacement certificates may be subject to additional cost.

Enquiries

Clients may make enquiries for training either verbally or by email. All enquiries will be answered as soon as practically possible and normally within 24 hours of receiving the enquiry.

Contact Details – Abuka Ltd can be contacted as follows:

Abuka Ltd, 14 Riverview, The Embankment Business Park, Vale Road, Stockport, SK4 3GN

Tel: 0161 641 1297

Email: enquiries@abuka.co.uk

Booking Procedure

How to Book – clients may book a training course either verbally or by email. All bookings will be agreed as soon as practically possible and normally within 24 hours of receiving the booking. The confirmed booking, sent by an email from the Abuka office, will act as the training agreement. Clients should read carefully the details (dates, times, location etc.) in the email, to ensure they are accurate.

Venue – courses are normally conducted in the client’s premises or at a premises rented or owned by Abuka Ltd. Where the training is conducted in the client’s premises, a suitable and safe area with an electricity supply, seating if necessary and sufficient training space will be required. It is the responsibility of the client to ensure the training venue is fit for purpose when clients book training in their own premises.

Cancellation Procedure – Client

Cancellation Policy – It is the policy of Abuka Ltd that cancellation costs (full price of the course) will be charged if a course is cancelled within the terms agreed on the confirmation email (please check your confirmation email for details). This may be one of either:

– 2 working week days (Mon-Fri) – this is our standard policy

– 7 working week days (Mon-Fri) – this would ordinarily be specified where the cost of specialist trainers, accommodation, travel arrangements etc. are incurred by Abuka and a last-minute cancellation would forfeit Abuka to unnecessary expenses.

– No cancellation policy – this would ordinarily be specified when clients have agreed to a special discount or online deal where free access has been granted to the free element of the training service

Abuka’s trainers are booked well in advance and late cancellation will result in unnecessary costs for Abuka who could have utilised their trainers elsewhere. We are sure our clients will agree that these policies are extremely reasonable.

Cancellation Procedure – cancellation of a course can be made either verbally or by email. Clients are advised that they must support verbal cancellations by email to enquiries@abuka.co.uk as soon as possible and within the agreed and confirmed period to prove that cancellation was made within the allowable timescale, in order that the accounts team will not produce an invoice.

Cancellation Procedure – Abuka

There are very rare occasions where our trainers cancel their training at short notice (eg. sickness). When this does occur, Abuka have very strict rules for dealing with disciplinary matters against the staff concerned. Cancellations may also extend to unusual traffic issues, road blocks and Acts of God which may prevent the trainer from accessing the training site. We will not charge the client where this is the case, however we will offer a future booking to the client at 5% discount of the original cost. Abuka accept the problems that trainers not turning-up has, and the additional expense created for the home with cover, agency staff, timetables agreed etc.. Having worked in nursing and care, we have an acute understanding of the issues that absences create, however we will not be held responsible for any additional costs incurred as a result, other than offering a 5% discount on a future booking. You will also expect a fully detailed report, personally, by telephone, from the trainer concerned who will apologise and explain the reason why they were absent, talk about the impact this caused to the service, and how they will ensure this will not happen again.

Training Standards and Levels

Where clinical elements of training are included, clients must be aware that the majority of the courses provided by Abuka are delivered to awareness level.  It is understood that the majority of clinical application of skill MUST be client specific, therefore the aims of clinical training are to give awareness of general protocols and clinical application, unless a course has been specifically created around a client’s care and support plan.  Learners are made aware at all times that, where applicable, they must consult client care and support plans for specific regimens.  Throughout all courses, including those with a practical element, there will be no implication that the training provides them with clinical competencies (however, Abuka can provide a clinical competency service as an additional package – please see specific details regarding this, below).

Trainers

Trainers will be appropriately experienced, qualified and up to date relevantly for the courses they deliver. Abuka employ a bank of qualified trainers who meet or exceed all minimum standards and abide by best practice and professional standards laid down by Abuka’s Quality Management System. Trainers may, or may not, be Qualified Nurses/Medical professionals depending on the standards required of the training.

Clients must note that all trainers are employed by Abuka Ltd and that they have signed legally binding agreements related to confidentiality and care of the training materials written and copyrighted © by Abuka Ltd. No approach must be made directly to trainers to deliver training, without the express written permission of Abuka Ltd.

Cost and Payment Procedure

Course costs will be displayed on the training agreement and on the invoice.

Travel and subsistence (for bespoke, client specific courses) may be charged to the client. Hotel rooms, evening meals, breakfast, parking, train fares and flight costs may be charged at cost. Mileage will be charged at £0.40 per mile, if such mileage is agreed.

Payment Method – the client will pay the course costs shown on the invoice by cheque payable to ‘Abuka Ltd’ or alternatively by BACS (details will be given on the invoice).

Payment Terms – full payment is to be made by the client to Abuka Ltd within 30 days of the invoice date.

Invoices – Abuka Ltd will produce invoices after the training event has taken place.

Certificates – unless otherwise agreed, certificates will only be issued to clients after successful payment of the invoice has been received.

Client Policies and Procedures

Abuka Ltd will follow and abide by all reasonable policies and procedure that are laid down by the client. Such policies and procedures that are typically followed include: Fire Procedures, Infection Control, Security, Confidentiality and Health and Safety. If a client wishes Abuka Ltd to follow a specific policy or procedure, they are to make available the information prior to the start of the training.

Equal Opportunities and Anti-Discrimination Procedure

Abuka Ltd operates an equal opportunities policy to ensure that individuals are treated fairly and is therefore committed to promoting equal opportunity. By implementing this policy, we are seeking to ensure all forms of unfair discrimination are eliminated. If any individual or client feels that Abuka Ltd has been unfair and has not demonstrated equal opportunity they are able to complain using the complaints procedure.

Complaints Procedure

Abuka Ltd operates a ‘Complaints Procedure’ in accordance with normal business practices and where appropriate with an Accreditation Scheme. This procedure is to enable clients to have a redress procedure if they are not satisfied with any of the following:

• If the contents of a course or the training materials are incorrect or inappropriate.

• If the duration of the course is significantly different to that invoiced.

• If the conduct or actions by the Abuka Ltd trainer is inappropriate or offensive.

• If any part of the booking, supply and delivery or post course processes are not satisfactory.

This Enquiry and Complaints Procedure is limited to Abuka Ltd or any other authorised person operating on behalf of Abuka Ltd. Abuka Ltd cannot respond to complaints that are outside of the training process for which Abuka Ltd is responsible.

Enquiries and complaints are to be made in writing with sufficient detail to allow Abuka Ltd to compile a response. In all circumstances Abuka Ltd will respond each time in writing, as soon as practicably possible and normally within seven days of receiving the complaint.

Where a satisfactory resolution cannot be finalised, the client may seek further resolution from their local trading standards or any appropriate governing body. It is to be noted by the client that using this complaint procedure does not in any way prevent or obstruct their recourse to Law.

The booking of a training course with Abuka Ltd will be deemed as acceptance of the above terms and conditions.

Attendance and Punctuality

There must be a MAXIMUM of 12 learners on each training course, unless otherwise explicitly agreed with the Abuka office (there is no minimum number required).  Where more than 12 learners arrive, the training course will not be able to commence and the trainer will advise the management of the implications.

All participants MUST ensure they attend the venue in good time for the start of the course.  Late attendees are likely to be turned-away with no refund, for these reasons:

• Quality learning cannot take place when learners miss parts of the content of the entire course, which includes missing the initial aims and objectives

• It is unfair on other learners to expect the trainer to re-cover missed elements of learning

• Learning is compromised when learners are rushing into the classroom without a settled and prepared start to the course

It is recommended that participants check the course location in advance and make provision for travelling, traffic congestion, car parking etc. Where participants fail to turn-up, they / the client will not be refunded for the provision of training made.

Refreshments and Hospitality

Abuka Ltd aim for an excellent and productive learning environment where all learners have the best possible chance to achieve their learning objectives (please refer to our Equality Policy for further information).  As part of this experience, we believe that light refreshments (tea, coffee, water etc.) and access to convenience facilities, including toilets and wash areas, before the training and during breaks, are essential.  Where Abuka Ltd delivers training in client’s premises, we would ask that access to such facilities are made available where possible.  Where training takes place in premises rented or owned by Abuka,  Abuka pledge that provision of the aforementioned refreshments and hospitality will be wholly accessible at all times.

Data Protection

It is the responsibility of the client to ensure that consent is gained from individuals before any personal details are disclosed to Abuka.  The following non-exhaustive examples give situations where this may be appropriate:

  • Training is delivered in a clients’ own home – the commissioning client must ensure the service user is aware that their address is being passed to Abuka for the purposes of the trainer attending their home
  • Care and support plans are required by Abuka in order that a specific training package is constructed for them – service users must be made aware that some elements of their personal details may be shared with Abuka in order that an effective training package is created for them
  • Telephone numbers and email addresses of service users are passed to Abuka in order that Abuka may liaise directly with clients – the commissioning client must ensure permission is obtained from the service user before the information is disclosed to Abuka for this purpose

Abuka hold data for the purposes of maintaining effective communication with clients where required and for the generation of attendance certificates.

Registers of attendance (name and signature) are taken by trainers at all sessions for the sole purpose of providing the Abuka office with a means of generating certificates.  Once certificates are generated, the registers are held securely for 6 months (in case of attendance query, misspelling of names etc.) before being destroyed.

Abuka have a Data Protection Policy in line with GDPR which further details how data is safeguarded.  Please contact us if you require a copy.

Competency Checks

Following awareness training, Abuka can provide a competency service if clients require.  This involves a registered professional, employed by Abuka, physically observing staff carrying out a ‘delegated task’ with a service user.

It is important that clients understand the distinction between ‘training’ and ‘competency’ – competencies can only be carried out by physical, practical observation with service users following awareness training.

Clients must understand that they are the responsible party that is ‘delegating the task’ to Abuka to conduct a competency check on the agreed occasion.  However, the professional employed by Abuka retains the right to refuse signing-off the competency check if they deem the member of staff not to be competent.  By continuing with their booking, clients are accepting these terms of the service.

The Competency and Knowledge documentation provided by Abuka is produced in line with The Royal College of Nursing’s “Accountability and Delegation – A Guide for the Nursing Team” publication and covers the following:

  • The 6 Principles of Delegation – with a full description of fulfilment for each element
  • Agreement of the Care Staff – that they understand their training and their accountability for their actions and omissions
  • Agreement of the Employer – that they will ensure the staff’s job description allows for the delegated task to be conducted and that they will allow the time and resources for the staff to maintain their training and competency
  • Knowledge Checks – conducted by Abuka to ensure the staff understand key points from their training
  • Practical Competency Checks – with a check list completed by Abuka, while the staff are observed conducting the delegated task
  • Signed declarations from all appropriate parties at the end of the process

Competency checks are only valid on the occasion observed and it is highly recommended that competency checks are kept under review at 3 monthly intervals.  Abuka provide a 3 monthly competency check service over a 12 month period which will be discussed with clients where required.

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