Abuka Ltd – is the training organisation that supplies and delivers training courses and training materials.
Client – the client is the company, company representative, organisation or organisation’s representative with authority to make an agreement with Abuka Ltd to supply and deliver a training course and training materials.
Supply and Delivery – is the agreement between Abuka Ltd and the client to make available a training course and training materials at an agreed cost, location and time.
Training – is the service supplied by Abuka Ltd to the client that aims to give learners additional knowledge and skills.
Training Materials – are hand-outs, workbooks and any other materials that are retained by the learner to support the training.
Trainers – are the trainers supplied by Abuka Ltd to deliver training to learners
Short Course Training – describes the length of courses which are normally:
• 2-3 hours – referred to as half day course
• 4-6 hours – referred to as one day course
Contact Abuka Ltd to make an enquiry for further details about course content and course duration. Courses may also be tailored to the client’s requirements. Two half day courses can be delivered on one day at a reduced cost.
Certification – the cost of certificates produced and supplied by Abuka Ltd are included in the course cost. Replacement certificates may be subject to additional cost.
Clients may make enquiries for training either verbally or by email. All enquiries will be answered as soon as practically possible and normally within 24 hours of receiving the enquiry.
Contact Details – Abuka Ltd can be contacted as follows:
Abuka Ltd, 14 Riverview, The Embankment Business Park, Vale Road, Stockport, SK4 3GN
Tel: 0161 641 1297
How to Book – clients may book a training course either verbally or by email. All bookings will be agreed as soon as practically possible and normally within 24 hours of receiving the booking. The confirmed booking, sent by an email from the Academy office, will act as the training agreement. Clients should read carefully the details (dates, times etc.) in the email, to ensure they are accurate.
Venue – courses are normally conducted in the client’s premises or at a premises rented or owned by Abuka Ltd. Where the training is conducted in the client’s premises, a suitable area with an electricity supply, seating if necessary and sufficient training space will be required. It is the responsibility of the client to ensure the training venue is fit for purpose when clients book training in their own premises.
Cancellation Procedure (both client and Abuka)
Cancellation Policy – It is the policy of Abuka Ltd that cancellation costs (full price of the course) will be charged if a course is cancelled within the terms agreed on the confirmation email (please check your confirmation email for details). This may be one of either:
– 2 working week days (Mon-Fri) – this is our standard policy
– 7 working week days (Mon-Fri) – this would ordinarily be specified where specialist trainers, accommodation, travel arrangements etc. are incurred by Abuka and a last-minute cancellation would forfeit Abuka to unnecessary expenses.
– No cancellation policy – this would ordinarily be specified when clients have agreed to a special discount or online deal where free access has been granted to the free element of the training service
Abuka trainers are booked well in advance and late cancellation will result in unnecessary costs for Abuka who could have utilised their trainers elsewhere. We are sure our clients will agree that these policies are extremely reasonable.
Cancellation Procedure – cancellation of a course can be made either verbally or by email. Clients are advised that they must support verbal cancellations by email to email@example.com as soon as possible and within the agreed and confirmed period to prove that cancellation was made within the allowable timescale, in order that the accounts team will not produce an invoice.
Cancellation policy from Abuka:
Trainers will be appropriately experienced, qualified and up to date relevantly for the courses they deliver. Abuka employ a bank of qualified trainers who meet or exceed all minimum standards and abide by best practice and professional standards laid down by Abuka’s Quality Management System. Trainers may, or may not, be Qualified Nurses/Medical professionals depending on the standards required of the training.
Clients must note that all trainers are employed by Abuka Ltd and that they have signed legally binding agreements related to confidentiality and care of the training materials written and copyrighted © by Abuka Ltd. No approach must be made directly to trainers to deliver training, without the express written permission of Abuka Ltd.
Cost & Payment Procedure
Course costs will be displayed on the training agreement and on the invoice.
Travel and subsistence (for bespoke, client specific courses) may be charged to the client. Hotel rooms, evening meals, breakfast, parking, train fares and flight costs may be charged at cost. Mileage will be charged at £0.40 per mile, if such mileage is agreed.
Payment Method – the client will pay the course costs shown on the invoice by cheque payable to ‘Abuka Ltd’ or alternatively by BACS (details will be given on the invoice).
Payment Terms – full payment is to be made by the client to Abuka Ltd within 30 days of the invoice date.
Invoices – Abuka Ltd will produce invoices after the training event has taken place.
Certificates – unless otherwise agreed, certificates will only be issued to clients after successful payment of the invoice has been received.
Clients policies and procedures
Equal Opportunities and Anti-Discrimination Procedure
Abuka Ltd operates a ‘Complaints Procedure’ in accordance with normal business practices and where appropriate with an Accreditation Scheme. This procedure is to enable clients to have a redress procedure if they are not satisfied with any of the following:
• If the contents of a course or the training materials are incorrect or inappropriate.
• If the duration of the course is significantly different to that invoiced.
• If the conduct or actions by the Abuka Ltd trainer is inappropriate or offensive.
• If any part of the booking, supply and delivery or post course processes are not satisfactory.
This Enquiry and Complaints Procedure is limited to Abuka Ltd or any other authorised person operating on behalf of Abuka Ltd. Abuka Ltd cannot respond to complaints that are outside of the training process for which Abuka Ltd is responsible.
Enquiries and complaints are to be made in writing with sufficient detail to allow Abuka Ltd to compile a response. In all circumstances Abuka Ltd will respond each time in writing, as soon as practicably possible and normally within seven days of receiving the complaint.
Where a satisfactory resolution cannot be finalised, the client may seek further resolution from their local trading standards or any appropriate governing body. It is to be noted by the client that using this complaint procedure does not in any way prevent or obstruct their recourse to Law.
The booking of a training course with Abuka Ltd will be deemed as acceptance of the above terms and conditions.
Attendance & Punctuality
All participants MUST ensure they attend the venue in good time for the start of the course. Late attendees are likely to be turned-away with no refund, for these reasons:
• Quality learning cannot take place when learners miss parts of the content of the entire course, which includes missing the initial aims and objectives
• It is unfair on other learners to expect the trainer to re-cover missed elements of learning
• Learning is compromised when learners are rushing into the classroom without a settled and prepared start to the course
It is recommended that participants check the course location in advance and make provision for travelling, traffic congestion, car parking etc. Where participants fail to turn-up, they / the client will not be refunded for the provision of training made.
Refreshments & Hospitality
Abuka Ltd aim for an excellent and productive learning environment where all learners have the best possible chance to achieve their learning objectives (please refer to our Equality Policy for further information). As part of this experience, we believe that light refreshments (tea, coffee, water and biscuits) and access to convenience facilities, including toilets and wash areas, before the training and during breaks, are essential. Where Abuka Ltd delivers training in client’s premises, we would ask that access to such facilities are made available where possible. Where training takes place in premises rented or owned by Abuka, Abuka pledge that provision of the aforementioned refreshments and hospitality will be wholly accessible at all times.
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