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Customer Service in Care Homes

This customer service course is aimed at those who work in a customer facing role in a care home
  • 3.5 Hours
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ONLINE
LEARNING

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LOCATION
TRAINING

Introduction

This half-day course is ideal for those who work in a customer facing role in a care home.

Course Contents

  • Customer service
  • Who are customers
  • Communicating effectively
  • Attitude
  • Skills for customer service
  • What to customers want?
  • Greeting customers
  • Hello my name is….
  • Establishing rapport
  • Following, questioning and reflective skills
  • Telephone skills
  • Written communication
  • Positive organisational image
  • Presentation and manner
  • First impressions
  • Service standards
  • F.I.S.H. Philosophy
  • Customers with special needs
  • Dealing with difficult behaviour
  • Customer attitudes

Course Outcomes

Your staff will be equipped with all the relevant knowledge and an understanding of how to deal with customers whether this is face to face, over the phone, or on an email

Customer Service in Care Homes
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