Customer Service in Care Homes

This customer service course is aimed at those who work in a customer facing role in a care home

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Introduction

This half-day course is ideal for those who work in a customer facing role in a care home.

Course Contents

Customer service
Who are customers
Communicating effectively
Attitude
Skills for customer service
What to customers want?
Greeting customers
Hello my name is….
Establishing rapport
Following, questioning and reflective skills
Telephone skills
Written communication
Positive organisational image
Presentation and manner
First impressions
Service standards
F.I.S.H. Philosophy
Customers with special needs
Dealing with difficult behaviour
Customer attitudes

Course Outcomes

Your staff will be equipped with all the relevant knowledge and an understanding of how to deal with customers whether this is face to face, over the phone, or on an email

Customer Service in Care Homes

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If you can’t find the answer to your question get in touch or call 0161 641 1297

Customer Service in Care Homes

Introduction

Course Contents

Course Outcomes

Customer Service in Care Homes

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