Complaints Handling in the Workplace

This half-day course is aimed at anyone who is involved in handling of complaints.

ONLINE
LEARNING

LOCATION
TRAINING

Introduction

If staff or customers are unhappy, they have a right to make a complaint, have it investigated and be given a full and prompt reply. This course covers complaints handling in workplace settings.

Course Contents

What is a complaint?
Why complaint handling is important
Why do customers complain?
What customers want from a complaint
Complaint receiving methods (eg. verbal, telephone, electronic, written)
Stages of investigation and their processes
Addressing root issues
Reflecting on complaints for future improvements

Course Outcomes

Successful completion of this training course will result in the award of a CPD certificate covering all aspects of the above course contents.

Complaints Handling in the Workplace

Still have a question?

If you can’t find the answer to your question get in touch or call 0161 641 1297

Complaints Handling in the Workplace

Introduction

Course Contents

Course Outcomes

Complaints Handling in the Workplace

Still have a question?

Training

Enquiries

join our mailing list