Key-DeMVA – De-Escalation and Management of Violence and Aggression Two Day ‘Flagship’ CPD Training Programme.


Key-DeMVA is Abuka’s own two day, flagship behaviour management training programme, comprehensively covering the main behaviours and triggers found in a range of care settings, communicating effectively with a range of individuals showing signs of ‘challenging behaviour’, how to identify and de-escalate situations and – as a last resort – safe breakaway and avoidance techniques and safe, dignified holds for those individuals who present with higher risk challenging behaviours.

Course Contents

  • Defining aggression and violence
  • Control options
  • Where and how anger originates
  • Neuro-linguistic programming
  • Causes of violence and aggression in care settings
  • What outcome do we want to achieve?
  • The top ten agitators
  • Building rapport
  • The needs of individuals
  • Understanding perceived and real threats
  • The ‘hotel’ model
  • Anger development stages
  • Anxiety and responses to anxiety
  • Biological changes in anger situations
  • How staff may contribute to conflict
  • Behaviour mapping and conflict
  • Considering organisational culture
  • De-escalation, distraction and communication
  • Types of aggression
  • Safe breakaway and hold techniques
  • Train the trainer elements, including presenting skills

Course Outcomes

Successful completion of this training course will result in the award of a CPD accredited certificate covering all aspects of the above course contents.

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